Mira Connect Frequently Asked Questions

How is security built into Mira Connect?

We use the security features provided by the Android operating system, by Samsung, and the Mira Portal cloud application’s security rules to ensure secure operation of Mira Connect.

Are multi-year service offerings available?

Yes, there are multiple year service offerings available. There are also multi-room or organization-wide licensing options.

Is there a penalty to renew if my Mira Portal service has already expired?

No, you don’t have to pay for any missing periods between when you had a license and where you are now. Service renewals start when you renew your service and end when the service period is over.

Can I renew a service even after it has expired?

Yes, at anytime you can add a service level to your room, allowing you to take advantage of the Essentials or Enterprise service features.

How do I purchase a service renewal?

Contact your installing dealer for pricing and renewal options.

Can I purchase site licenses for Mira Connect and Mira Portal?

Site licenses are sold to end users via our authorized dealer network. Contact your installing dealer for pricing of Enterprise or Essentials service.

What happens when my one year of Enterprise service expires?

Mira Connect comes with one year of Enterprise service. Anytime during that one-year license or afterwards you can renew the service at the Enterprise or Essential service levels. If you don’t renew your service, you will still get software updates, your Mira Connect will continue to control the equipment in your room, and you will still be able to add, edit, and change equipment in the room. However without either Enterprise and Essential services, features associated with those service levels will not be accessible.

Are analytics of room usage available?

Mira Portal will soon support information about room usage including the type and duration of calls in the room, organization, or site.

What features do I get with the Mira Connect Enterprise service offering?

The Enterprise service includes the features from the Essentials service plus Microsoft Office 365 Calendar support and future analytics of room usage.

What features do I get with the Mira Connect Essentials service offering?

The Essentials service includes remote control capabilities via Mira Portal for remote management and text messaging if equipment goes offline.

Do you publish a security and privacy policy?

Yes, here is our privacy policy.

Can credential names and passwords be changed on the Mira Connect?

Login credentials must be changed in Mira Portal.

Does Mira Connect encrypt all data being transported?

Yes. Mira Connect encrypts all data transported to and from the cloud via https and TLS. See our network considerations application note for more information.

What data is being tracked, polled, or accessed by Mira Connect and where is that information stored?

The data tracked, polled, and accessed includes equipment online status, mute, volume, phone status, type of call, and dialed number information. This information is used for analyzing room usage. The data is stored securely in the Mira Portal cloud. Users with proper permissions can view their own data securely via Mira Portal.

Who can see my data on Mira Portal?

Mira Portal access is limited to those users who have a Mira Portal account and have been assigned permissions to your organization or sites. As an organization or site administrator, you can add or remove access to other Mira Portal users.

What data is stored on Mira Portal?

Mira Portal stores information about the equipment IP addresses and control points, equipment status, and information about recent call types and durations.

What ports do I need to open up on my firewall for Mira Connect to connect to Mira Portal?

None. There is no need to change your firewall settings. Mira Connect makes secure outbound connections to Mira Portal using TLS and port 443 to ensure security. This is similar to someone using their browser to connect to any other secure website, such as their bank. Mira Connect initiates communication to Mira Portal and receives information it has requested from Mira Portal. Mira Portal does not communicate directly with Mira Connect unless Mira Connect has initiated the communication, so there are no ports to open on the firewall. See our network considerations application note for more information.

Is access to Mira Portal encrypted?

Yes, logins and data transmitted between Mira Connect and Mira Portal are encrypted using TLS. See our network considerations application note for more information.

What network ports does Mira Connect communicate on?

Mira Connect uses TCP over port 443 with the secure https protocol to communicate with Mira Portal and to download new software. Mira Connect will also communicate via TCP to the devices it controls over the ports specified by the devices. For example, Mira Connect communicates to a Polycom SoundStructure on port 52774 or 52775 (if there is a password on the system) and communicates to a Biamp DSP over port 23 or SSH. See our network considerations application note for more information.

Does Mira Connect support secure communications?

Yes. Mira Connect only uses secure communication to Mira Portal.

Can I set a static IP address on Mira Connect?

Not currently, but it may be added in a future software update. As the IP address that Mira Connect receives doesn’t matter as long as it is on the same subnet or has a route to devices it will control, Mira Connect requires a DHCP server for its IP address.

Can more than one person access the remote control capabilities at the same time?

Yes. All users who have at least ‘Help Desk’ permissions have access to the remote control feature and can control the room just as if they were using the Mira Connect in the room. For example, you could have the IT person at the organization using the remote control capabilities while an integrator is also using the remote control capabilities at the same time.

Who has access to the Mira Connect remote control capabilities?

For Mira Portal users who have at least ‘Help Desk’ permissions, the remote control feature allows one to view the Mira Connect user interface and control the room remotely through Mira Portal. Any changes to the room state are also shown directly on the Mira Connect that is in the room. Mira Portal users who do not have help desk permissions do not have access to the remote control capabilities.

Can I remove internet access from Mira Connect after getting it working and controlling the local equipment?

Yes. However, without internet access, Mira Connect will not have access to software updates or Mira Portal remote management.

Does Mira Connect need access to the internet to control my devices after it has been set up?

After the system has been set up, Mira Connect does not need to have access to Mira Portal. However, access to Mira Portal makes it possible to manage Mira Connect remotely by users with the proper permissions, automatically receive information alerts about the room should any equipment have an issue, receive software updates, change equipment, unpair from the room, and edit equipment and control points.

Does Mira Connect need access to the internet to be configured?

Yes, Mira Portal is used to define the room and add equipment to the room. Mira Connect uses Mira Portal for pairing to the desired room. Mira Connect needs internet access to get a unique pairing code from Mira Portal. Once paired, Mira Connect confirms connection to the local equipment, updates Mira Portal with the connection status, and controls the equipment locally without requiring further access to Mira Portal.

Can I change the layout of the control icons on the Mira Connect user interface?

No. The icon layout is fixed in a logical and user-friendly way. This is a core design element of the ‘power of simplicity’ model of Mira Connect.

If I install a Mira Connect for my customer, and in the future the customer uses a different reseller, will they have access to the room and settings I configured in Mira Portal?

No. Unless you’ve granted access permissions to the new reseller or the end user, the new reseller will not have access to your Mira Connect organization, site, and room settings. The new reseller will either have to ask you for Mira Portal permissions or will have to create a new room in Mira Portal and configure the equipment, and pair the Mira Connect to the new room.

Is it ok to leave Mira Connect plugged into the PoE network all the time?

Yes. Mira Connect uses smart battery charging technology to maximize the battery life and prevent overcharging.

How do I supply power to Mira Connect?

Mira Connect is powered over its ethernet interface with PoE. When using Wi-Fi, Mira Connect can operate for several hours or more, depending on use and battery charge without needing to be charged, but will eventually need to be connected to a PoE connection to recharge.

Can I use Mira Connect wirelessly?

Yes, While Mira Connect has a wired ethernet interface, it can operate on wireless networks and, because it has a built-in battery, can operate without being plugged in for extended periods of time before it must be recharged.

Can I secure Mira Connect to the table to so that it doesn’t ‘walk off’ ?

Yes, there is a Kensington lock socket on the rear of the Mira Connect panel that can be used to secure the unit to a table.

Can I duplicate a room to use again with the same equipment and same control points?

Yes, use the Duplicate function for the room to copy all the room settings, except for the IP addresses of the equipment, to a new room. Then go to the equipment for the new room and enter the updated IP addresses, and your room will be ready to be paired with a Mira Connect in the new room.

How do I resolve a ‘Can’t connect’ message when Mira Connect tries to communicate with my equipment?

First, ensure you have the correct IP address for the equipment. Then make sure you have telnet enabled for the device. Check the integration guides available on the equipment page for information about how to enable network control for various devices.

What remote control capabilities are there?

Users with the proper permissions can remotely operate Mira Connect from their web browser. This means someone can sit in the back of a room and manage a call, for example, or an integrator can provide a helpdesk service and remotely help end-users in the room.

How do I put different background images and logos into different rooms at my site?

All rooms at the same site will have the same background image and logo. If you need different background images and logos, create a new site and move the rooms of interest to the new site by using the Move to Site… function available by right clicking on the dots next to the room name in Mira Portal. Then customize the background image and logo of the new site.

Can I customize the background image and logo of Mira Connect?

Yes, the background image, logo, and custom colors for the display on Mira Connect can be configured via the Visual Theme settings using the site settings.

Is there a way for users to reset their conference room settings back to default values with Mira Connect?

Yes, there is a ‘room power off’ feature that is accessible from the site settings that will reset the volume back to default, turn off any displays or projectors, hang up any active calls, and set the microphone mute state back to the desired state as set in the site settings. Select the site and edit the settings to add the room power off function.

How do I move Mira Connect from one room to another room after it has been configured?

All you need to do is unpair Mira Connect from the first room and pair it with the second room. Mira Connect will automatically download its configuration and will control the equipment from the room with which it is paired. No programming is required.

How many displays can I control with Mira Connect?

Mira Connect can control as many displays as you have. Each display will have a menu for source selection and power control. If there are more display controls than fit on the Mira Connect display, you can scroll to see additional screen controls.

What’s a control point?

Control points are the name we use for a specific item to control, such as a mute point for muting and unmuting the system or to dial a telephony interface. Mira Portal makes it easy to add equipment and specify or, with some devices, just select control points. A control point can be a virtual channel name (for SoundStructure), and instance tag (for Biamp), or a named component or named control (for QSC), a preset name, or something else depending on the device.

Can I have more than one Mira Connect in a room?

No. While currently only one Mira Connect device is supported per room, you can use the remote control version of Mira Connect to provide additional virtual controllers in a room. Each room in a split and combine multi-room configuration can have its own Mira Connect.

How do I update the software on Mira Connect?

If Mira Connect has access to Mira Portal, then each day Mira Connect will check for updates at the time set in the site settings for the Automatic Update Time. The default time is 12:00am in the local time zone. In addition, if you restart or power off and power on Mira Connect, Mira Connect will check for new software when it starts up.

Do you have training videos available for setting up Mira Connect?

Yes, we have a series of short training videos that start at the beginning and go to advanced applications. We suggest you start at the beginning if you haven’t used Mira Connect before.

How do I get help during the setup of Mira Connect if I have questions?

While Mira Portal is very easy to use and add equipment and control points, a great reference when setting up Mira Connect are the integration guides available on the equipment page. Also for general questions, see the Mira Connect Administrators Guide. If you have other questions, please contact us at 678.653.7090 or send an email to support@aveosystems.com.

Does Mira Connect support a contact directory for one-touch dialing?

In the near future Mira Connect will be able to integrate with Microsoft Office 365 which provide directory support. In addition, we expect you’ll be able to upload a static list of contacts. You will need the appropriate license level to use these features.

Does Mira Connect come in any color other than dark grey?

Currently dark grey is the only color option for off-the-shelf products. If your project requires a different color for Mira Connect, contact us to review options.

Can I purchase an extended hardware warranty for Mira Connect?

Yes, there are extended hardware warranty options that extend coverage for up to an additional three years from the end of the one year warranty. Extended warranties must be purchased at the time of the system purchase. Extended warranties do not extend the factory one-year warranty for the battery.

What’s covered by the Mira Connect hardware warranty?

The Aveo Systems limited warranty ensures that the system will operate as a room controller free from defects in workmanship and material under normal use and conditions. While the warranty is active, if a replacement unit is necessary, Aveo Systems provides advance replacement with ground shipment in both directions. Screen breakage is not covered by the factory warranty. The battery is warranted for one year and extended warranties do not include the battery.

How long is the hardware warranty on Mira Connect?

Mira Connect comes with a one-year hardware warranty with options for extending that to multiple years.

Is there a wall-mounted version of Mira Connect?

Not currently. If you are interested in having a wall-mounted version, please send us your requirements to info@aveosystems.com

Once new equipment is supported, how does Mira Connect get access to it?

Mira Connect checks for software updates every day at its configured time (default is midnight) when it is connected to Mira Portal. Mira Connect will automatically download and install new software that includes the latest functionality for all supported equipment. All you have to do with Mira Portal is refresh your browser to get the latest updates.

How long does it take to get a new piece of equipment supported?

Many products can be added to Mira Connect within a two to three week of requesting support for the product. It will take longer if we don’t have the equipment. Timing can vary depending on the complexity and scope of the product. Check our list of supported equipment often for updates. Please ask us early in your design and installation cycle to ensure we can be responsive to your requirements.

Can I add support for new equipment to Mira Connect myself?

No, currently Aveo Systems needs to add support for new equipment to ensure the system works smoothly and maintains a seamless user experience for end users.

How do I get the devices I want to use in my installation supported by Mira Connect?

As the system integrator or as an end-user, if you don’t see equipment that you are using in your install on the list of supported equipment, and request that it be supported. We’ll follow up with you to see if we need a sample of the equipment while adding support for the equipment.

What devices are supported by Mira Connect?

Mira Connect supports many audio and video conferencing and conference room-related products including Audio DSP’s, displays, video conferencing systems, projectors, and more. See the list of supported equipment.

What does Mira Connect do in the room?

As a touch screen controller, Mira Connect supports dialing audio and video conferencing equipment, starting and stopping content sharing, changing camera positions, controlling the mute of the microphones in the room, adjusting volume, controlling sound reinforcement and assistive listening, controlling audio to other zones, turning on/off displays and projectors, selecting different video inputs, controlling video switchers, powering off the room, and more. Mira Connect has been designed to be easy to install and easy to use.

What is Mira Portal?

Mira Portal is Aveo Systems’ cloud-management platform for rooms, room equipment, and Mira Connect. Mira Portal is used with Mira Connect to add the equipment to the room, add control points, configure Microsoft Office 365 calendars, customize the background image and logo of Mira Connect, and more. Mira Portal is also used to view the status of the equipment including sending text alerts if equipment goes offline.

What is Mira Connect?

Mira Connect is a touch screen control appliance that is used in conference rooms, huddle rooms, and meeting rooms to control equipment in the room including setting room audio levels, muting microphones, launching audio and video calls, selecting sources, managing displays, and more.

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