Who has access to the Mira Connect remote control capabilities?

For Mira Portal users who have at least ‘Help Desk’ permissions, the remote control feature allows one to view the Mira Connect user interface and control the room remotely through Mira Portal. Any changes to the room state are also shown directly on the Mira Connect that is in the room. Mira Portal users who do not have help desk permissions do not have access to the remote control capabilities.