How do I resolve a ‘Can’t connect’ message when Mira Connect tries to communicate with my equipment?

First, ensure you have the correct IP address for the equipment. Then make sure you have telnet enabled for the device. Check the integration guides available on the equipment page for information about how to enable network control for various devices. If using RS-232 via a Global Cache IP2SL, ensure you have the right baud rate. See our article about serial control best practices for additional information about serial control.