Network

Yes, Mira Portal is used to define the room and add equipment to the room. Mira Connect uses Mira Portal for pairing to the desired room. Mira Connect needs internet access to get a unique [...]

After the system has been set up, Mira Connect does not need to have access to Mira Portal. However, access to Mira Portal makes it possible to manage Mira Connect remotely by users with the [...]

Yes. However, without internet access, Mira Connect will not have access to software updates or Mira Portal remote management.

Yes, logins and data transmitted between Mira Connect and Mira Portal are encrypted using TLS. See our network considerations application note for more information.

None. There is no need to change your firewall settings. Mira Connect makes secure outbound connections to Mira Portal using TLS and port 443 to ensure security. This is similar to someone using [...]

Mira Portal stores information about the equipment IP addresses and control points, equipment status, and information about recent call types and durations.

Mira Portal access is limited to those users who have a Mira Portal account and have been assigned permissions to your organization or sites. As an organization or site administrator, you can add [...]

For Mira Portal users who have at least ‘Help Desk’ permissions, the remote control feature allows one to view the Mira Connect user interface and control the room remotely through [...]

Yes. All users who have at least ‘Help Desk’ permissions have access to the remote control feature and can control the room just as if they were using the Mira Connect in the room. [...]

Not currently, but it may be added in a future software update. As the IP address that Mira Connect receives doesn’t matter as long as it is on the same subnet or has a route to devices it [...]

Yes. Mira Connect only uses secure https communication to Mira Portal using port 443.

Mira Connect uses TCP over port 443 with the secure https protocol to communicate with Mira Portal and to download new software. Mira Connect will also communicate via TCP to the devices it [...]

The data tracked, polled, and accessed includes equipment online status, mute, volume, phone status, type of call, and dialed number information. This information is used for analyzing room [...]

Yes. Mira Connect encrypts all data transported to and from the cloud via https and TLS. See our network considerations application note for more information.

Login credentials must be changed in Mira Portal.